Hi there and welcome
Can you tell me the make and model of the mouse please?
And the exact wording of the message you receive?
Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator.
Now type the following and press Enter:bcdedit.exe -set loadoptions DDISABLE_INTEGRITY_CHECKSbcdedit.exe -set TESTSIGNING ON
Then restart and it should now work.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Can you run teamviewer again please and provide me the password
If you connect the mouse into a different USB port, does it then work?
When did it stop working?
ok, the driver is ok as it is part of windows. So is pointing to a hardware failure.
But it could have been a failed restore.
Run the restore again to ensure the drivers get loaded and let me know if this then clears it please.
ok.. but note the recovery installs the drivers, the correct ones, the same ones as the ones here
It is nothing to do with 32 or 64 bit, the drivers as part of the recovery are signed, else they would not be put into the recovery image.
The fact that it faulted requiring you to do the restore further points to this, but you can download them from the link I gave above.