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technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 1770
Experience:  20 years combined corporate and small business experience.
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I have just bought an ASUS USB-BT400. It appears to load

Customer Question

I have just bought an ASUS USB-BT400. It appears to load fine on my PC with Windows 10 but I cannot use. A message comes up that it is not compatible with Windows 10. I notice that in February you promised to have the drivers ready soon to deal with this problem.
Submitted: 3 months ago.
Category: Computer
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you having trouble with a device , or a program/app with Windows 10?

Customer: replied 3 months ago.
It may well be that there is no solution to this problem. Will I be charged if that is the case. THe device only cost me £14 ) No real problem with either in that the W10 is working fine otherwise. THe USB seems to upload fine when CD used but ?cannot be installed
Expert:  technicalcat replied 3 months ago.

Sorry, I might have misread your original question. Have you checked the DEVICE MANAGER to see if there is any errors on that bluetooth adapter?

Customer: replied 3 months ago.
I went through the Device manager in the Settings. THis opened up a list of ?devices including the Bluetooth sign I further opened this and opened each of the 3 relevant names ~(4th was the headphones) I tried to update drivers on all 3 (as the code was different for each) but kept coming back with the message that the drivers in the system were adequete
Customer: replied 3 months ago.
I have tried listening to music on the PC and tells me that no Audio device can be found. If I plug in the headphones I immediately get the music
Expert:  technicalcat replied 3 months ago.

The easiest way for me to troubleshoot this would be a remote connection. You previously sent a message that you wanted remote services. Do you want me to remotely connect to your computer and fix this while you watch? To answer your other question, yes the service is guaranteed.

Customer: replied 3 months ago.
Fine if you feel this could help.
Customer: replied 3 months ago.
the headphone and computer paired ok. I did this also with my phone and the headphone and it worked immediatly
Customer: replied 3 months ago.
sorry, that's a yes . please go ahead
Expert:  technicalcat replied 3 months ago.

Please accept the offer for remote service, so I can connect. Thanks.

technicalcat, Consultant
Category: Computer
Satisfied Customers: 1770
Experience: 20 years combined corporate and small business experience.
technicalcat and 5 other Computer Specialists are ready to help you
Customer: replied 3 months ago.
done
Expert:  technicalcat replied 3 months ago.

Thank you. I am currently connected with one other customer helping them solve a problem. When I am finished, I will send instruction and connect to you. Estimate time about 8 to 15 minutes. Please standby for my message. I appreciate your patience!

Expert:  technicalcat replied 3 months ago.

Please click the link below and follow the instruction for remote connect. Please do this on the computer attached to the device, so I can troubleshoot this for you. It may take a few minutes for you to see me after you run the ELSINORE remote app. Please be patient. Thank You.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ec3935bb-8ed3-4a6e-8eed-f4c3117b5ab8

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