Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Are you having trouble with a device , or a program/app with Windows 10?
Sorry, I might have misread your original question. Have you checked the DEVICE MANAGER to see if there is any errors on that bluetooth adapter?
The easiest way for me to troubleshoot this would be a remote connection. You previously sent a message that you wanted remote services. Do you want me to remotely connect to your computer and fix this while you watch? To answer your other question, yes the service is guaranteed.
Please accept the offer for remote service, so I can connect. Thanks.
Thank you. I am currently connected with one other customer helping them solve a problem. When I am finished, I will send instruction and connect to you. Estimate time about 8 to 15 minutes. Please standby for my message. I appreciate your patience!
Please click the link below and follow the instruction for remote connect. Please do this on the computer attached to the device, so I can troubleshoot this for you. It may take a few minutes for you to see me after you run the ELSINORE remote app. Please be patient. Thank You.