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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36599
Experience:  Over 15 years of consulting to the IT industry
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My smsung printer is reluctant to print without me having to

Resolved Question:

My smsung printer is reluctant to print without me having to open and close either front or rear door and is also ghosting when printing. It is a CLP-310 model
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

Is it happening from multiple computers, one in particular? Or you only have one computer there?

Customer: replied 9 months ago.
only one mainly, but have one for photcopying
Expert:  Richard replied 9 months ago.

Thanks

Is that the one running windows 7?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
computer not with me at the moment
Expert:  Richard replied 9 months ago.

is it connecting to it via wireless or USB?

Customer: replied 9 months ago.
USB
Expert:  Richard replied 9 months ago.

thanks, ***** ***** is to connect it to a different USB port on the computer and tell me if this clears it please.

Customer: replied 9 months ago.
will that clear the ghosting
Expert:  Richard replied 9 months ago.

This can be the cause of it so there is a good chance for it, else the print head may require cleaning.

Customer: replied 9 months ago.
Printhead has been cleaned
Expert:  Richard replied 9 months ago.

ok, then try the different USB port as this is one of the most common causes.

I will mark this question to never close, so if you continue to have problems, you can let me know here

And if you can take a second to rate my service for now, by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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