Hi there and welcome
Is it happening from multiple computers, one in particular? Or you only have one computer there?
Is that the one running windows 7?
is it connecting to it via wireless or USB?
thanks, ***** ***** is to connect it to a different USB port on the computer and tell me if this clears it please.
This can be the cause of it so there is a good chance for it, else the print head may require cleaning.
ok, then try the different USB port as this is one of the most common causes.
I will mark this question to never close, so if you continue to have problems, you can let me know here
And if you can take a second to rate my service for now, by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.