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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36854
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Someone has my network name and password, what can i do to

Resolved Question:

someone has my network name and password, what can i do to stop them using them
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

What is the model of your Internet modem/router device?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
talk talk
Expert:  Viet - Computer Tech replied 7 months ago.

Thank you. There should be a model at the back / bottom of your TalkTalk modem/router device. Please check.

Also, can I connect remotely to your computer, so I can help you changing your wi-fi/wireless network password ***** through your computer for you?

Please reply at the box below. Thank you,

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36854
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 3 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
dsl-370 nadsl2+
Expert:  Viet - Computer Tech replied 7 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=0fceff1a-15ce-43d0-a170-d49cd6f0f7c4
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 7 months ago.

Via remote support, I've helped changing your wi-fi/wireless network password. Now, on the computer, click on the wi-fi / wireless / network icon at the bottom right of the computer's screen, then select / connect to your TALKTALK... wi-fi / wireless network name, then when prompted, enter your new network password (it is all in uppercase), then click on Connect, and check.

Please let me know if there is still any issue. Thank you,

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