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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37489
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Microsoft 10 advised update clear programme in use leave

Resolved Question:

Microsoft 10 advised update clear programme in use leave laptop switched on and they would update all I have now is a blank screen which lit up and I can't switch off
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Can you please press and hold the Power on / off button on your computer for about 10 seconds, then turn it back on and check?
- If there is still any issue, please let me know the model of your computer.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

After trying the above step, what does it show on the computer's screen now?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 9 months ago.
Something serious has happened loud bang everything now stopped
Expert:  Viet - Computer Tech replied 9 months ago.

I'm sorry. That could be hardware issue. Is this a laptop or desktop?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
Laptop
Expert:  Viet - Computer Tech replied 9 months ago.

Can you please disconnect the power cord / charger from the laptop , then if possible, remove the battery at the back / bottom of the laptop for a minute, then reinstall it, then turn on and check.

Please let me know. Thank you,

Customer: replied 9 months ago.
Sorry I cannot do that I will take it to local repair shop many thanks
Expert:  Viet - Computer Tech replied 9 months ago.

You're welcome. I'm sorry about the likely hardware issue. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

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