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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2522
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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I have a Samsung Galaxy6 edge mobile phone and I want to

Customer Question

I have a Samsung Galaxy6 edge mobile phone and I want to transfer my photos onto my Dell Vostro 15 3000 series computer. Unfortunately when I connect my power/usb cable into the computer a box appears saying "USB device not recognised." What must I do to be able to put my pictures onto my computer?
Margaret
Submitted: 1 year ago.
Category: Computer
Expert:  Satchi replied 1 year ago.

Hi , Welcome to Justanswer.com .

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=46cae968-811c-412c-832d-dcbedd32b8a1

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Expert:  Satchi replied 1 year ago.

You can rate the solution now .

Thanks

Satchi