Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
which telephone company did you purchased the phone?
Remote assistance is not applicable for this question.
Please tell me the issue a bit more in detail. You have a new phone HUAWEI P8 and you want to transfer contacts and sim from the old phone?