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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40346
Experience:  Over 15 years of consulting to the IT industry
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When I try to access all my documents and spreadsheets, that

Resolved Question:

When I try to access all my documents and spreadsheets, that have been saved on my computer, I keep going round in circles with 3 pages.
Page 1 - ('One account. All of Google. Sign in to continue to Docs') - where I enter my gmail address.
It then goes to Page 2 - ('One account. All of Google. Sign in to continue to Docs') - where I enter my Password.
It then goes to Page 3 - (Enable or disable cookies
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It doesn't matter what I select here, it goes back to Page 1 and the merry go round starts again!!!!!
How can I stop going round in circles with this???? Can someone HELP????
I have written a letter to Google in California, U.S.A. (posted (and tracked) on 1/9/2016 which they received 7/9/2016 at the front desk at 10:41am), as of now 11/10/2016 I have heard nothing at all.
I am the Treasurer of a local Community Group and the financial details are saved in my Google Drive, as well as personal items, which I need access to, which I cannot get to.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

When where you last able to access the documents Gee?

And which version of windows or mac are you using?

Customer: replied 1 year ago.
About 10 weeks since. I think I am on Windows XP. (unsure, I am no wizzard about tech things).
Expert:  Richard replied 1 year ago.

Thank you

Can you open Google Chrome, click on the three bars and click on Settings.

Then click on Show Advance Settings.

then click on Clear Browsing Data, choose from the beginning of time then clear browser data.

Once done, go to the bottom and click on Clear Settings.

Then close Google Chrome, open it and tell me if it now works please.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Richard and 4 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
736-586-476 8027
Expert:  Richard replied 1 year ago.

Thanks Gee, I am getting an error from your computer, happens when you need to restart it after installlng the program

Please restart, run the program again and give me the new password ***** gives you please.

Customer: replied 1 year ago.
I am back.
736-586-476
4853
Expert:  Richard replied 1 year ago.

still get an error from your computer, likely related to this problem

Instead, click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=29859ef7-3dad-44fd-a32d-a0b91bfb521e

Click I agree and run the file that's downloaded please.

Customer: replied 1 year ago.
Thank you very much you have saved my sanity.
Expert:  Richard replied 1 year ago.

my pleasure!

If you can make a review about me at the top of the screen that would be appreciated

thank you

Customer: replied 1 year ago.
I will do that. x