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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40345
Experience:  Over 15 years of consulting to the IT industry
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Both of my hotmail accounts have been hacked and I can't

Customer Question

Both of my hotmail accounts have been hacked and I can't regain access. Both email addresses use each other for verification and the phone number has been changed. My main email has had 2 step verification put on it so I've been told that there is no way of retrieving it. The second email hasn't had it put on but I can't enter enough information onto the recovery form to verify myself. What else can I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there Lee and welcome

First, for the first account, with 2 step verification it will be sending to a phone number, do you still have access to this phone number?

Richard and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
No it was changed by the fraudsters and is no longer active
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID: 738 549 882
PW: 7255
Customer: replied 1 year ago.
what now?
Expert:  Richard replied 1 year ago.

connecting