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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37653
Experience:  Over 15 years of consulting to the IT industry
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Both of my hotmail accounts have been hacked and I can't

Customer Question

Both of my hotmail accounts have been hacked and I can't regain access. Both email addresses use each other for verification and the phone number has been changed. My main email has had 2 step verification put on it so I've been told that there is no way of retrieving it. The second email hasn't had it put on but I can't enter enough information onto the recovery form to verify myself. What else can I do?
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there Lee and welcome

First, for the first account, with 2 step verification it will be sending to a phone number, do you still have access to this phone number?

Richard and 3 other Computer Specialists are ready to help you
Customer: replied 11 months ago.
No it was changed by the fraudsters and is no longer active
Expert:  Richard replied 11 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
ID: 738 549 882
PW: 7255
Customer: replied 11 months ago.
what now?
Expert:  Richard replied 11 months ago.

connecting