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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Microsoft Outlook 2016 using Windows 10 is converting Adobe

Customer Question

Microsoft Outlook 2016 using Windows 10 is converting Adobe PDf attachments into winmail.dat files. I have changed email settings in outlook to send messages either convert to HTML or convert to plain text (not Rich text) but this is still happening.
Can you help?
Submitted: 9 months ago.
Category: Computer
Expert:  Kamil Anwar replied 9 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 9 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 9 months ago.
will this be in my email
Expert:  Kamil Anwar replied 9 months ago.

the request is sent here, you need to accept it after which i will send you a link to connect me to your computer.

Customer: replied 9 months ago.
ok
Expert:  Kamil Anwar replied 9 months ago.

Click Accept Offer to accept the request for remote service.

Kamil Anwar and other Computer Specialists are ready to help you
Expert:  Kamil Anwar replied 9 months ago.

Please click the link below and run/open the downloaded program

https://secure.logmeinrescue.com/R?i=2&Code=864446

Customer: replied 9 months ago.
far I have made two payments to paypal. What do I do next?
Expert:  Kamil Anwar replied 9 months ago.

I see that you already clicked the link, it should have downloaded a program called support-logmeinrescue, please run/open the program and connect to me.