Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
the request is sent here, you need to accept it after which i will send you a link to connect me to your computer.
Click Accept Offer to accept the request for remote service.
Please click the link below and run/open the downloaded program
I see that you already clicked the link, it should have downloaded a program called support-logmeinrescue, please run/open the program and connect to me.