thank you very much for your question. My name is***** and I will try to help you as quick possible.
Does this just happen when trying to retrieve emails or the complete iPhone? Who is your email account provider?
Thanks for your patience and best regards,
I see that you have read my answer already. Do you still need my help? If so, please just reply again and I will help you further on to fix your problem. That involves no additional costs for you, you can reply as often as you want until I was able to solve your problem to your satisfaction.
Thank you very much and best regards,