Ask a Computer Question, Get an Answer ASAP!
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How many times did you try to recover the password?
if you try few more time it will lock the account permanently from the google email server.
Let me check the current status.
let me know the gmail address.
please use the
Enter contact info to provide personal info this will not be displayed to anyone.
Get a verification code by text message at: •••••••••92
do you have access to the phone number ending with 92?
you will get a code on it let me know that and let me know as soon as you get or it will timeout.
Answer the security question you added to your account
Who is Ruby
When did you create this Google Account?
its asking for month and year.
are you chatting with me from a computer or a phone
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
okay not a problem tell me the month and year if you remember.
It timed out i am redoing the process again.
yes i am will need info from you.
its asking for the month and year whne you created the account.
i am trying other means of possible recovery, Please be patient i am working on your issue only.
Do you remember the month and year when you created the account?
Enter the name on your Google account
Mam are you getting my message on the private contact screen.
sure i can call.
+447770605092 is this the number?
I am booting up the computer which will take 3 mins more. Will call you.
do you have a landline number
ok calling on this one
both your numbersare not reachable..do you have skype
i am getting an invalid number message
if you are in a hurry and have to leave let me know when we can continue further
let me know the day and time
can you tellme any alternate email that you use
please confirm the landline number once more
got it calling back again.
not a problem let me know when you could be online we can give it a try to recover it.