Welcome, I am Cory. Thank you for asking your question today.
I am sorry you are having this issue.
How long has it been going on?
May I connect remotely and fix this for you?
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=c822625d-dbfd-4027-8daa-63f4bb8d7296 and follow the prompts to connect remotely.
Issue resolved via remote connection