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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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My HP 6520 is only scanning half the image on an A4 picture.

Resolved Question:

My HP 6520 is only scanning half the image on an A4 picture.
The preview when scanning from the desktop only shows half the image. The preview when scanning from the printer shows the full image, but only scans half the image to my folder!
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
Thanks Richard.
Success!
Kind regards,
Tony
Expert:  Richard replied 9 months ago.

Perfect!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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