Hi there and welcome
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart and tell me if it is now working please.
Can you remove it from internet explorer, re-add it and tell me if it then works please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
when was it last working?
Ok, go to control panel and click on uninstall a program
Click on the tool bar and choose uninstall
Once done, go to this link
Install it again and tell me if it now works correctly please
ok, click start, type in
Delete all files and folders listed there, ignore any folders windows tells you are in use
Once done, restart and tell me how it now performs please
ok, can you click start and type in
Follow the onscreen steps and perform a system restore choosing a restore date from when it was last working
Let this complete and when it has, tell me how it now performs please.
none of your personal data is effected, only any programs you installed since the last restore, which you can undo anyway after doing it