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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9488
Experience:  Computer specialist
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I am having a problem finding my password for my microsoft

Resolved Question:

I am having a problem finding my password for my microsoft account
Submitted: 5 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 5 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is your microsoft email address?

Expert:  Randy Computer Tech replied 5 months ago.

You can reply to me here by typing in the box below please.

Customer: replied 5 months ago.
[email protected]
Expert:  Randy Computer Tech replied 5 months ago.

okay, thank you. Give me a moment to check on this for you.

Expert:  Randy Computer Tech replied 5 months ago.

can you receive text messages on the phone number ending in 65?

Customer: replied 5 months ago.
no
Expert:  Randy Computer Tech replied 5 months ago.

okay, will it be okay if they call you with a code?

If yes, what is the full phone number?

We can use the code to create a new password ***** the microsoft account.

Customer: replied 5 months ago.
I allready have the code which is 5629
Expert:  Randy Computer Tech replied 5 months ago.

okay, the code has a time limit on which it can be used. Will it be okay to get a new one?

Customer: replied 5 months ago.
my number is *****
Expert:  Randy Computer Tech replied 5 months ago.

do you still have the phone number ending in 65?

Customer: replied 5 months ago.
never had a phone number ending in 65
Expert:  Randy Computer Tech replied 5 months ago.

Okay, for some reason that is the number listed as the recovery number. There are not any other phone numbers or email accounts listed to use in the reset of the password. We can set up another account for you or if you need that account specifically you can try the account recovery form that ask you some security questions related to the account.

Click here for the security question recovery link.

Or let me know if you would like to create a new account.

Customer: replied 5 months ago.
I would like you to setup new account
Expert:  Randy Computer Tech replied 5 months ago.

okay.

Expert:  Randy Computer Tech replied 5 months ago.

do you have a working email address?

Expert:  Randy Computer Tech replied 5 months ago.

I would appreciate not getting a negative review as this reflects my service to you. JustAnswer has a 100% satisfaction guarantee . I will continue to work with you on this until we find a solution. Please reply and let me know how we can get this resolved for you.

Customer: replied 5 months ago.
i have a working email account it is***@******.***
Expert:  Randy Computer Tech replied 5 months ago.

I have sent you the account name and password ***** the***@******.***

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Expert:  Randy Computer Tech replied 5 months ago.

did that work for you?

Customer: replied 5 months ago.
How go i get rid of the old username and replace with the new one on my .
Expert:  Randy Computer Tech replied 5 months ago.

what is the device you are trying that on?

Customer: replied 5 months ago.
on my mobile a nokia lumia 635
Expert:  Randy Computer Tech replied 5 months ago.

okay, do you have any data or pictures on the Nokia that you want to save?

Expert:  Randy Computer Tech replied 5 months ago.

First, make sure you save or back up all the important data you have on your phone. When you change the email you will lose it all. Another good thing to do is to make a list of all the apps that you are using so that you install and configure them again, once the new Microsoft account is used on your phone.

Then, on your Windows Phone go to Settings -> System. There, scroll down to About.

Tap on About and scroll down to the Reset your phone button.

Tap on it and you are asked to confirm that you are OK to ahead and reset the phone and lose all your personal content. If you made the necessary backups, go ahead and tap Yes.

Your Windows Phone restarts and resets itself to the default apps, files and settings. When you start it again, you are welcomed by a wizard, taking you through its initial setup, just like when it was new and you started it for the first time.

Go through the wizard and provide the details of your new Windows Live ID (Microsoft account).

Customer: replied 5 months ago.
all of it thank you
Expert:  Randy Computer Tech replied 5 months ago.

okay, do you have an sd card installed in the Nokia phone?

Expert:  Randy Computer Tech replied 5 months ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9488
Experience: Computer specialist
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