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Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me which version of Windows you have on your computer?
Yes. Can we do a screen sharing session and I can assist you directly?
Please give me a minute or two to post the connection link.
Thank you. From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.
You should be all set with the desktop shortcut. Please take a moment before leaving
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It would be much appreciated.