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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2734
Experience:  A+ MCSE with over 12 years experience.
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How can I get some help with my old windows folders. You

Resolved Question:

Hello , how can I get some help with my old windows folders. You kindly help to get rid of my blue screen on my Lenovo Ideacentre. let me know if you can help
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows you have on your computer?

Customer: replied 9 months ago.
Hi Windows 10
Customer: replied 9 months ago.
Are you going to be able to help?#
Expert:  Byron replied 9 months ago.

Yes. Can we do a screen sharing session and I can assist you directly?

Customer: replied 9 months ago.
okay how long do you think this will take?
Expert:  Byron replied 9 months ago.

Please give me a minute or two to post the connection link.

Expert:  Byron replied 9 months ago.

Thank you. From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

Expert:  Byron replied 9 months ago.

You should be all set with the desktop shortcut. Please take a moment before leaving

to rate the service using the stars at the top of the page, then submit.

It would be much appreciated.

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