Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Which version of windows are you using (Windows Vista, Windows 7, windows 8, Windows 10)?
Did you purchase this office 2016 online?
Checking to see whether you still need help.
Note: - Please reply using the box below
Thank you for getting back to me.
I am in a different time zone so could you please let me know the current time and the time you will be available at church so that i can see if i can make it on that time.
I am 4 to 5 hrs ahead of you so i will try to be online at that time,if not i will open this to other experts.
Please post a reply when you are ready to continue tomorrow.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=280f4f04-92ec-4668-ba14-7cdb4991a271 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Thanks for getting back to me.
We can use our official remote support tool which i provided above.Please use that and follow the instructions.
Connected and working on the issue.
That is strange. Are you sure you selected to remove your files,apps and settings not wipe out the entire hard drive which takes a long time?
Let me know the make,full model and serial of the computer and will see if there is another option to do system recovery.
When you say it will not boot does it show windows 10 loading screen also try rebooting 2 or 3 times and see if there in any change.
I have to go now so please try the above also let me know the status and if there is no change then let me know the make,full model and serial of the computer.
Thank you for the details and i apologize for the delay in getting back to you.Please check the image below and see if that the option you selected before the reset process started.
The model you provided is enough to the details of that specific system.I will be online at that time like yesterday.If you can chat with me from the church while in front of the Asus desktop we can try recovery.Let me know
If somehow we cannot communicate when you are at church then please try the recovery method suggested in this link : - http://www.asus.com/support/FAQ/1012002/
I believe Asus system was actually loaded with window 8 and the tech in the shop where you purchased upgraded it to windows 10 because till July 29 there was a free upgrade offer.If it came pre-installed from manufacturer with windows 10 then its the same instruction too.Please try the above recovery option using F9 key. You need to press F9 key repeatedly when you see the Asus start up logo which shows immediately after you turn on the computer.Check the images in the link i gave to do the reset/recovery process from the start up.Let me know how it goes.
Glad to know that.I believe may be there was a conflict with the display driver that caused the issue.Did you connect both displays after you installed windows 10?
Follow the instructions and link in the notepad and you will be able to install office 2016.
Let me know the result.
You mean like in this image if so select remove everything.Some there is another option to wipe out everything which will remove all and the system wont boot and it will take a long time to complete that process.This is done when you want to give the PC to other so that the data is remove permanently.