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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have an Acer Laptop and the sound is not working can you

Customer Question

I have an Acer Laptop and the sound is not working can you help ?
Submitted: 1 year ago.
Category: Computer
Expert:  Jerry Hannell replied 1 year ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Jerry Hannell and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Please call me 00353874145949
Customer: replied 1 year ago.
What do I have to do now
Customer: replied 1 year ago.
What is the next step
Customer: replied 1 year ago.
I am waiting for a phone call my number is *****
Expert:  Jerry Hannell replied 1 year ago.

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx

Customer: replied 1 year ago.
password *****
Customer: replied 1 year ago.
Are you going to ring me ?
Expert:  Jerry Hannell replied 1 year ago.

there was a problem with connection, is the program running now?

Expert:  Jerry Hannell replied 1 year ago.

if not, can you run it again from the link: http://tiny.cc/z5lvcx

Customer: replied 1 year ago.
it seems to be working
Customer: replied 1 year ago.
is it working now
Customer: replied 1 year ago.
i have clicked the link above
Expert:  Jerry Hannell replied 1 year ago.

can you tell me the id and password *****?

Customer: replied 1 year ago.
8179
Expert:  Jerry Hannell replied 1 year ago.

is the program on the screen now? (is it running)

Customer: replied 1 year ago.
it seems to be working can you ring me please 00353874145949
Expert:  Jerry Hannell replied 1 year ago.

what is the model of your acer? (if you don't know how to find this, please let me know)

Customer: replied 1 year ago.
aspire 5250
Customer: replied 1 year ago.
new viewer 788 949 822 8179
Expert:  Jerry Hannell replied 1 year ago.

it is working, but it seems password ***** ***** what is the new password?

Customer: replied 1 year ago.
9389
Expert:  Jerry Hannell replied 1 year ago.

it is not working now, can you run it and tell me the password *****

Customer: replied 1 year ago.
4886
Expert:  Jerry Hannell replied 1 year ago.

what was the last time the sound was working on your acer laptop?

Expert:  Jerry Hannell replied 1 year ago.

we can try to do system restore and restore your computer back to an earlier date

Customer: replied 1 year ago.
a few months ago
Customer: replied 1 year ago.
ok
Expert:  Jerry Hannell replied 1 year ago.

can you click your start button, go to all programs > accessories > system tools. do you see system restore?

Customer: replied 1 year ago.
Can you this for me
Expert:  Jerry Hannell replied 1 year ago.

there was a problem with connection (program is not running now) so i could not connect to your computer. we can go step by step and fix it together.

Customer: replied 1 year ago.
this is akward do I not have to turn off my computer to click the start button
Customer: replied 1 year ago.
i will run the program again
Expert:  Jerry Hannell replied 1 year ago.

waiting

Customer: replied 1 year ago.
can you try again new code is 6442
Expert:  Jerry Hannell replied 1 year ago.

sorry, it is not working, it seems there is a problem with connection.
can you click your start button. do you have "all programs" ?

Customer: replied 1 year ago.
where is the start buttin is it the on off button
Expert:  Jerry Hannell replied 1 year ago.

do you have Windows 7 or 8?