Hi Anthony, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry for your loss. Are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Now, can you please recall for me, were you always entering the password ***** the Gmail account before?
Also, what web browser are you using now to try to access the Gmail account? Is it Internet Explorer?
Thank you for that information.
Can you please find another web browser installed on your Windows 7 computer, like Chrome or Firefox? Let us do it first in Chrome. Open Chrome browser (if you have it there already), then go to http://gmail.com. See if your gmail is already SIGNED IN.
Oh Ok. Now, please try to locate if you have another browser like Firefox. Then use it to access http://gmail.com and see if your old email is still SIGNED IN there.
If you have that zoombrowser, yes, please try to open it, then go to htp://gmail.com and see if your old gmail account is still there
I believe that is not a regular web browser then.
Have you or your wife been using Chrome to access the Gmail account?
Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=3041c4db-1345-4b04-afa8-0529f6a9fe99
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
How is it going? Were you able to download the remote tool using the procedures and link I gave you? If yes, please make sure to run the downloaded tool by double clicking on the downloaded file.
I just closed the remote session since you have not yet joined me there.
Just tell me when you are available and ready for the remote session so that I can give you a new link.