How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I purchased an Acer Switch One 2 in 1 10" laptop/tablet from

Customer Question

I purchased an Acer Switch One 2 in 1 10" laptop/tablet from QVC.
I am about to fly abroad at the crack of dawn on Tuesday and have stupidly forgotten my password ***** can't get in.
What can I do to reset it?
It tells me to that I can use a USB flash drive - which is on Drive D - but nothing seems to work.
I should be very grateful if you could help me out!!
Thanks
Vanessa
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 year ago.

To confirm, you forgot a Windows user account password ***** you need to enter on the logon screen in order to access the desktop?

Let me know,

IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro