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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Yahoo has shut down my emails/security problem.But I cannot

Customer Question

Yahoo has shut down my emails/security problem.But I cannot change my password ***** it does not recognise my old password ***** my security answers. I am 75 and not computer savvy. Help!
Submitted: 11 months ago.
Category: Computer
Expert:  JamesI replied 11 months ago.

Good evening, do you still require assistance.

My suggestion is we do a remote assistance session and we can look to try and recover your account.

Regards

James

Expert:  Jason Jones replied 11 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason