Hi! My name is ***** ***** I will be assisting you. Let's get started!
The Kindle has 3 passwords associated with it -- Amazon account password, Wi-Fi password, or the Kindle lock screen. Which one do you need help with?
Which Kindle model do you have?
Click here: http://www.oberondesign.com/pages/identify-your-kindle-model
Look at the models to find yours
Please ignore the automated offer for remote assistance -- It is impossible to connect to your Kindle.