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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35333
Experience:  Over 15 years of consulting to the IT industry
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Two goggle accounts have appeared on my mobile phone.

Customer Question

Two goggle accounts have appeared on my mobile phone. ***@******.*** amd judithcadogan108 @gmail.com. I have not done either of these and I want to know how to delete. Have put in both addresses and its asking for passwords. I don't know the passwords so cannot do anything. This is blocking my phone completely as I want to upgrade items but cant until these two account are deleted. Thankyou
Submitted: 10 days ago.
Category: Computer
Expert:  Richard replied 10 days ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

Thank you

Customer: replied 10 days ago.
My phone is a Samsung Galaxy S5
Expert:  Richard replied 10 days ago.

Thanks

And where exactly are these email accounts showing?

Please let me know

Customer: replied 10 days ago.
When I go into Apps to upgrade which phone is asking me to do.
Expert:  Richard replied 10 days ago.

But it would not tell two accounts.

Can you tell me please the exact message you get.

Customer: replied 10 days ago.
It just comes up with go into goggle account, asks for name and then password
Expert:  Richard replied 10 days ago.

can you please give me the exact wording

Customer: replied 10 days ago.
Richard thanks for your help but I cant get anything on my phone at the moment so cant give you the information you want.
So will have to leave it.
Expert:  Richard replied 10 days ago.

ok, but you must see something on the phone correct?

Customer: replied 10 days ago.
Its now come up with 'you've finished'. Please don't worry will end up throwing the phone against the wall. !!
Expert:  Richard replied 10 days ago.

ok, and does it though give the option to continue? Allow me 5 minutes please Judith and we can see if we can solve this

Customer: replied 10 days ago.
Thnaks for your help. Bye.
Expert:  Richard replied 10 days ago.

ok Judith

If you need anything else please let me know

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