Hi, I am John, welcome to JustAnswer.comPlease follow the steps below:
Please do not forget to rate me. I get paid by JustAnswer.com only if I get a positive feedback. You won't be charged again. Also, let me know if you need more help, clicking REPLY.Thank you,JOHN
Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.
If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.
I can see that you rated our session as 2 stars which is a negative impact on my feedback score. I can understand that you are frustrated with your printer and that you have to buy a new one but please understand the rating system is designed for our interaction and not the product.
If you can take a minute and use the star rating to change your rating to a positive rating so that I am credited with helping you.
The rating is for myself and not John. Since John opted out of the question, the rating that is available is for our session together; not for his efforts.