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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2878
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I have unwrapped my Canon PIXMA PRO 100 S and downloaded the

Customer Question

I have unwrapped my Canon PIXMA PRO 100 S and downloaded the device to my computer but the printer will not print.
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hello and welcome.

Sorry to hear you're having trouble with your new Canon printer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

Customer: replied 1 month ago.
please connect,thank you
Expert:  Martin replied 1 month ago.

Please accept the remote session from your end

Expert:  Martin replied 1 month ago.

Please accept the remote support offer, then From your computer click the following link:

https://cxzx.screenconnect.com/?Session=da74d11d-980a-4b99-80aa-627cbcc31dd6

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Martin and 2 other Computer Specialists are ready to help you
Expert:  Martin replied 1 month ago.

I got your request - can you please follow the instructions above so we can connect and chat in real time?

Thank you

Expert:  Martin replied 1 month ago.

I see you clicked join, try minimizing this browser window so you can see your desktop and there should be another box asking you to click on Run

Customer: replied 1 month ago.
Not much luck I talking with you So let's do it by webchat please. My computer has been loaded nominating PIXMA as a device but the photograph software says successful print to PIXMA but will not print a copy.
Expert:  Martin replied 1 month ago.

I understand - were you able to minimize the browser to see if there's another smaller window asking you to click Run?

That way I can see your screen and fix it for you

Customer: replied 1 month ago.
I have minimised the screen header says CANON PRO-100 series(Copy 1) with 3 photos in the queue but drop box says Printer not responding.
Expert:  Martin replied 1 month ago.

Ok, can you please restart the computer and then try printing again and let me know if the same thing happens?

Customer: replied 1 month ago.
Martin-- same as before.
Expert:  Martin replied 1 month ago.

Next step:

Please click on the following link:

https://downloadus1.teamviewer.com/download/version_12x/TeamViewerQS.exe
It will open a blank page and start downloading a file automatically.

Once it's downloaded, run the program.

When the program loads, it will give you an ID and a Password, I need those numbers.
Make sure not to keep the program open (do not X out of it)

Thank you

Customer: replied 1 month ago.
SAFARI will not download this file.
Expert:  Martin replied 1 month ago.

Are you currently contacting me from a Windows or Mac computer?

Customer: replied 1 month ago.
Windows.
Expert:  Martin replied 1 month ago.

Right now you're talking to me through Safari on Windows?

If so, can you please try the above steps from Internet Explorer or Chrome?

Customer: replied 1 month ago.
Not much luck on INTERNET EXPLORER.
Expert:  Martin replied 1 month ago.

Where do you get stuck in Internet Explorer?

Expert:  Martin replied 1 month ago.

From Internet Explorer, go to the following page:

https://cxzx.screenconnect.com

You should be prompted for a code, the code is: 7449

Customer: replied 1 month ago.
Sorry Martin -- I have to go out tomorrow so perhaps we can talk again then?
Expert:  Martin replied 1 month ago.

Sure - that's not a problem!

Customer: replied 1 month ago.
Talk with you in themorning
Expert:  Martin replied 1 month ago.

Sounds good.

Expert:  Martin replied 1 month ago.

Take care!

Regards,
Martin