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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5608
Experience:  B.Sc. Computer Science with Honors
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I have deleted my documents folder and so cannot save word

Customer Question

I have deleted my documents folder and so cannot save word documents. How do I repalce this?
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What Operating System (OS) is running on the computer?

Michelle and 2 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
Hi, it's Sierra
Expert:  Michelle replied 1 month ago.

Click on the Finder then select Preferences and Sidebar Re-check mark the Documents item.

Expert:  Michelle replied 1 month ago.

download Anydesk remote tool i can then remote connect and fix it for you

https://anydesk.com/remote-desktop

Expert:  Michelle replied 1 month ago.

let me know the email address shown under "THIS DESK"

Customer: replied 1 month ago.
It's not there in Preferences/Sidebar. Just awaiting the download
Expert:  Michelle replied 1 month ago.

ok

Customer: replied 1 month ago.
This is part of the problem - now taking ages to save anything...
Expert:  Michelle replied 1 month ago.

did you shut down the computer when you are not using it or its powered on all time

Customer: replied 1 month ago.
It's powered on most of the time. I used First Aid via Disk Utility this morning and then re-started it.
Expert:  Michelle replied 1 month ago.

did you manage to run Anydesk?

Customer: replied 1 month ago.
It's still trying to save
Customer: replied 1 month ago.
Expert:  Michelle replied 1 month ago.

i am connected now

Expert:  Michelle replied 1 month ago.

On the top, hover over "Finder" and click "Preferences", or press "cmd+,".

Press "sidebar" on the tabs.

Check the documents.

Customer: replied 1 month ago.
Have done this - will do again, the folder goes to a tick, then reverts to a -
Expert:  Michelle replied 1 month ago.

You can click on Finder, click "Search" and type out "Documents" (and click search for "This Mac"). Then you'll need to scroll through everything until you find your document folder (if there are many folders called "Document" make sure to find the one with a page drawn on it). Then you simply drag that folder to the sidebar!

Customer: replied 1 month ago.
Can I create a new one? I think that's deleted.
Expert:  Michelle replied 1 month ago.

yes you can create a new one if the folder is un recoverable

Customer: replied 1 month ago.
Where should I save the document folder for the best?
Expert:  Michelle replied 1 month ago.

open Finder.

click Finder in the menu bar and select Preferences.

Under the General tab, find the New Finder windows show heading, and use the drop down box to select a preferred default Finder window location.

Default folder can be saved on any location as per your preferences.

Expert:  Michelle replied 1 month ago.

please check out the link

Customer: replied 1 month ago.
Thanks. Gosh, my computer's gone so slow.
Expert:  Michelle replied 1 month ago.

you can speed up your computer, hold on i will give you the steps.

Expert:  Michelle replied 1 month ago.

Thanks for using our service.

Have a good day.

Customer: replied 1 month ago.
Thanks, ***** ***** think it's a specific issue. Whilst doing several things at once, I deleted All My Files. I tried to reload from a Time Machine backup, which proved to be faulty, deleting my old Documents file. It's as if there's a problem now with the hard disk in finding files, or saving them
Customer: replied 1 month ago.
Sorry, but my problem isn't solved.
Expert:  Michelle replied 1 month ago.

you mean your data files are lost or deleted?

Customer: replied 1 month ago.
Can you see my desk top? I seem to have loads of documents folders and iCloud connections going on
Expert:  Michelle replied 1 month ago.

yes i do see but there is nothing on it, it just says documents when you try opening does that open?

Expert:  Michelle replied 1 month ago.

data files must be saved on icloud or an external drive.

unplug and replug the drive and then check

Customer: replied 1 month ago.
The drive is defective and has been sent to be fixed. iCloud shows folders only, no documents within
Expert:  Michelle replied 1 month ago.

I am sorry to say this but if there is nothing in the i-cloud that means the data saved on it was deleted or removed accidentally by you and if you have sent the drive for replacement the data can be recovery using 3rd party data recovery service.

Expert:  Michelle replied 1 month ago.

To recover deteled files, perform these steps inside of the iCloud.com interface:

  1. Select Settings.
  2. Scroll down to the bottom of the Settings page and click Restore Files.
  3. Locate the file you wish to restore, and place a checkmark beside of the file (repeat for as many files as you wish to recover)
  4. Click Restore File(s)