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Dan
Dan, Network Administrator
Category: Computer
Satisfied Customers: 1976
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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I have forgotten the password for my router and cannot

Resolved Question:

I have forgotten the password ***** my router and cannot connect my kindle reader to my PC kindle account.Can you help?
Submitted: 1 month ago.
Category: Computer
Expert:  Dan replied 1 month ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Do you have another computer that is actively connected to your router by wireless?

Dan and other Computer Specialists are ready to help you
Customer: replied 1 month ago.
OK i,VE PAID THE MONEY
Expert:  Dan replied 1 month ago.

Okay, did you see my last question?

Customer: replied 1 month ago.
OK - I have sent the money via PayPal
Expert:  Dan replied 1 month ago.

Do you have another computer that is actively connected to your router by wireless?

Expert:  Dan replied 1 month ago.

Are you chatting with me on a computer that is connected to your network now?

Customer: replied 1 month ago.
FYI my network is virginmail
Expert:  Dan replied 1 month ago.

I am referring to your home network.

Expert:  Dan replied 1 month ago.

Please click on the LINK below. Click I Agree on the disclaimer page and a small program will download to your computer. Click on it and allow it to run then follow the instructions to complete the remote link. You must be currently logged into the computer you need assistance with.

http://www.justanswer.com/remotedesktop/join.aspx?Session=f5716d32-cd9c-4311-9feb-c05886140fdb

Expert:  Dan replied 1 month ago.

Please let me know when you are ready to resume and I will return as soon as possible.

Customer: replied 1 month ago.
Hi Dan, thanks for your help, it pointed me in the right direction--------I bought another one which works perfectly!Mike.I don't know why I signed up for a monthly contract. I qwill pay the first installment and cancel the order. Sorry