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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com services.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
is it locked with apple id?
Remote assistance is not possible on ipad as its locked.
Do you have the ipad cable and a computer with itunes?
we have to run a reset steps which will erase the password ***** and you will be able to get into the ipad back again however you will loose all you saved files and pictures.
let me know when you are ready for the steps to follow.
if you find problem following the steps i can call you and provide your phone support instead you insisted for remote assistance.
do you have the ipad data cable handy?
open itunes on the computer and let me know when you have the screen open.
Step 1. Push and hold down the power button on the ipad and turn off the power the ipad must be off.
Step 2. connect the data cable to the iphone end only
step 3. press and hold down the home button without powering on the ipad and while holding the home button down connect the other end of the cable to the compute on which itunes screen must be open at the same time.
As you connect the cable to the computer you will see the itunes screen which has a Restore Ipad button
Click on it and it will restore the ipad as it was brand new.
Are you following the steps i am giving you to restore the ipad to factory defaults?
press and hold down the home button without powering on the ipad and while holding the home button down connect the other end of the USB cable to the computer on which itunes screen must be open at the same time.
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once you were in how can it be locked again if that is the case follow the steps i gave and you followed to reset it again. I will revert your additional service charge for remote assistance if it has been deducted.