Ask a Computer Question, Get an Answer ASAP!
Hey there, my name is ***** ***** I will personally be assisting you today! I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:
What device are you trying to watch Netflix on? Computer, Android phone, tablet, iPhone, etc.?
I am currently on a remote session with another client, I will reply back here when I am finished giving them the best service I can, so that I can focus on you!
Below you will find a link to establish a one-time Secure Remote Login Session. This will allow me to securely login and help you resolve the issue. If you are not ready to begin, please reply back and let me know what time you would like to (Eastern Standard Time).
Please click this link to begin. You will be prompted to agree and then run the program.
Good afternoon. I was off work the last two days.
I had posted multiple links for us to connect to the remote assistance session, but each time I waited and you never connected. Please reply back with a time you would like to connect, so we can schedule it. Give me a day and time in US Eastern Standard Time and I will schedule it with you! NO, you do not need to pay anything else.
That works for me.
I am here now, would you like to do it now?
Just to clarify, the issue is with Netflix on your computer, correct? Or is it something else?
Just to clarify, you want to use it on your computer, correct? Or are you trying to download it on a different device?
Ok, give me just a moment to finish with the remote session I am currently on, and I will send you a new link so we can connect!
Please click this link to download the Quick Support file. When YOU are ready to begin, run the file you just downloaded and reply to let me know. When I am ready, I will ask you for the ID and password ***** program provides you.
Ok, go ahead with the ID and passcode.
Did you close the program? It needs to stay running on your laptop for me to connect. Please open it again and let me know the ID and password ***** they change.
The passcode has changed, can you please give me the new one?
We are connected.
When you get back to your PC, please reply here so I can log back in and reconnect to you. I restarted the PC, but still have work to do on your PC.
I am so glad I was able to resolve your issue! Remember, if you ever need anything again you can request me directly in the future by visiting http://bit.ly/AnswersByEric