How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5608
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

I cannot sign in to my email account. I keep getting the

Resolved Question:

I cannot sign in to my email account.
I keep getting the message:
'Your IMAP Server wants to alert you to the following
Please log in via your web browser
https://support.google.com/mail/accounts/answer/7854 (Failure)
I'm not sure what to do
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What error you get when you try to sign in.

Michelle and 2 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
when I open my email account, I get the signing in label which has my gmail address and needs a password, which appears as stars (as if it is already filled in) I go over this with the password ***** and click ok. It simply flashes up again as if I didn't do anything. I cannot get an emails at the moment because of this.
Expert:  Michelle replied 1 month ago.

Follow these steps
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it