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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37648
Experience:  Over 15 years of consulting to the IT industry
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A parcel has ben attempted to be delivered where the

Resolved Question:

A parcel has ben attempted to be delivered where the recipient is away on holiday, I do not have ant tracking nor order details. I request that instead of Fenn*****Harrow HA3 7HS, that it is delivered to Bridges 515 Kenton Lane Harrow HA3 7JW
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome Harry

To clarify, where is the parcel being sent from?

Please let me know

Customer: replied 1 month ago.
I do not know, as I cannot contact recipient, only have access to the house. There is no message about a package/parcel delivery, otherwise I woild have mentioned it previously.
Expert:  Richard replied 1 month ago.

Ok, so you do not know which company is sending you the parcel? As we deal with many companies here.

Customer: replied 1 month ago.
Are you able to have the delivery address altered? The courier driver did not put any phone nor contact details on no rrply slip. Only a barcode number is ***** 73102325
Expert:  Richard replied 1 month ago.

I need to know from which company it is being sent from please.

Customer: replied 1 month ago.
Is there not any in Harrow or nearby I can contact. Surely the item is beld locally.
Expert:  Richard replied 1 month ago.

Are you seeing any messages I have been sending you?

Customer: replied 1 month ago.
I have, but I cannot supply info that I have not got!
Expert:  Richard replied 1 month ago.

So you are replying to the question

I need to know from which company it is being sent from please.

By saying you do not know which company is actually sending you the package?

Customer: replied 1 month ago.
That is correct.
Expert:  Richard replied 1 month ago.

ok, do you know the person sending you the package?

Expert:  Richard replied 1 month ago.

The person that ordered it and knows the company?

Customer: replied 1 month ago.
Looking on the original no reply slip dated 18/817 it was an Amazon parcel, & would have been addressed to Mr/Mrs Fenn*****Harrow HA3 7HS. I did not have yhe original slip with me during our previous sms.
Customer: replied 1 month ago.
I've just been contacted from Hermes courier to say that it was something to be collected. Sincere apologies for all the trouble caused by this enquiry. Kind regards, Richard. From Harry B.
Expert:  Richard replied 1 month ago.

ok, Amazon is the company I have been needing to hear from you

If you call

08004961081

CUSTOMER SERVICE

But I see it is now sorted, if you need anything else, please let me know and please remember to rate my service Harry via one of the stars at the top of the screen then submit.

Thank you

Richard

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