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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39486
Experience:  Over 15 years of consulting to the IT industry
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I ordered and paid for 3 books for my kindle one of them was

Customer Question

i ordered and paid for 3 books for my kindle one of them was dragonfriend 4 by marc secchia from bill hoey
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there Bill

Is the issue the books have not appeared on your Kindle?

Please let me know

Richard and 4 other Computer Specialists are ready to help you
Customer: replied 3 months ago.
Expert:  Richard replied 3 months ago.

Thanks

If you go to settings, Wifi, does it show as connected to your wifi network?

Customer: replied 3 months ago.
i do not no how to do that am oap
Expert:  Richard replied 3 months ago.

Which model Kindle do you have? eg: Paperwhite?

Customer: replied 3 months ago.
amazon is all i know
Expert:  Richard replied 3 months ago.
Remove the charger from the Kindle and hold the power button to off for 35 seconds. Release, then connect the charger and try to turn on the Kindle and access the books. Let me know the results please Thank you
Customer: replied 3 months ago.
nothing mkindle is paperwhite
Expert:  Richard replied 3 months ago.

Ok, follow the steps by clicking on my link below

https://www.youtube.com/watch?v=A2YEDeZfdjY

To connect it to your wifi network again

Then tell me if you see the books please