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Hi there and welcome
Can you tell me the make and model of your wifi router please?
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Looks like you lost internet, let me know when you are back online please.
No, but on the back of the router do you see a reset button? It will be in a hole
Can you tell me the make and model of the router please?
ok, the box is very limited.
When did the issue start with the computer?
what is the make and model of the computer?
Can you download and install these two drivers plesae
Once done, restart and tell me how it functions please
ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please