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Hi there and welcome
Can you tell me please the error you get when it fails to send?
Please let me know
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
When did the screen freeze? During the restore?
yes it can, depending on how big the image is
ok, not sure who you were chatting to on Google chat... but it is a pity you did that, I kindly ask you only use my instructions...
You will need to do the restore again, it wont freeze, it will error if there is an issue.
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
try to restart your computer and see if it does