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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Had an apple iPad for the last three years and a gmail

Customer Question

Had an apple iPad for the last three years and a gmail account for the same time recently the iPad would not take a charge so took it to the store were we bought it and they pronounced it had a duff battery so every thing on there was lost or so I thought but when we bought a new iPad and got it up and running most of the things I had on there came back apart from my gmail account my email address was [email protected] .com but I can not for the life of me remember my password ***** have tried to open another account which appears to be ok but had had no mail yet even from advertisers so I don't know if it is working or not please can you help me get my old account back Tricia fisher
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 month ago.

do you have access to a phone number ending with 24

Customer: replied 1 month ago.
Thank you would be gratful
Customer: replied 1 month ago.
Have no phone no.ending with 24 my mobile no is 07785 913892
Expert:  Michelle replied 1 month ago.

i will try my best to help you out

gmail account recovery totally depends on whether you have access to the recovery options you listed in the gmail account

on what all devices do you access your gmail

Customer: replied 1 month ago.
Only access on iPad have only ever used it on apple iPad
Expert:  Michelle replied 1 month ago.

do you recall any phone number ending with 24 that you have used previously or you dont recall using any number ending with 24

Customer: replied 1 month ago.
As far as I know I have never used a phone no. Ending with 24 not since I have had the iPad anyway
Expert:  Michelle replied 1 month ago.

ok and how do you access gmail on ipad..in the browser or in the gmail app

Customer: replied 1 month ago.
Only in my mail box when I receive or send mail
Expert:  Michelle replied 1 month ago.

what was the last password ***** recall using

Customer: replied 1 month ago.
I only used the password ***** I started up my account didn't use again assume it was Sanford153
Expert:  Michelle replied 1 month ago.

when did you create the account..month and year

any idea

Customer: replied 1 month ago.
I think it was around December or January 2013/4
Expert:  Michelle replied 1 month ago.

do you have any alternate working email

Customer: replied 1 month ago.
I thought I opened an account with***@******.*** using double t at the start but have not received any mail so far
Expert:  Michelle replied 1 month ago.

so the email that you are unable to access is [email protected] or***@******.***

Customer: replied 1 month ago.
The first one single t
Expert:  Michelle replied 1 month ago.

ok

Expert:  Michelle replied 1 month ago.

check your email***@******.***(with double t)

let me know the google verification code you get

Customer: replied 1 month ago.
No mail the last code I got was704980
Expert:  Michelle replied 1 month ago.

please refresh your mail

i would need the latest one

Customer: replied 1 month ago.
How do I do that they phoned me with that one yesterday
Expert:  Michelle replied 1 month ago.

they phoned you on which phone number

Customer: replied 1 month ago.
My home phone no which is***********
Expert:  Michelle replied 1 month ago.

ok..let me check with that phone number

Expert:  Michelle replied 1 month ago.

check your email [email protected]

did you get a code

Customer: replied 1 month ago.
No mail no code
Expert:  Michelle replied 1 month ago.

have you checked the spam/trash folder

Customer: replied 1 month ago.
Have checked all boxes
Expert:  Michelle replied 1 month ago.

unfortunately your gmail has a phone number ending with 24 listed for recovery

without access to the recovery options, it will be impossible to recover this gmail account

Expert:  Michelle replied 1 month ago.

since you are not getting the code on the email with double tt , its also not possible to put in a request with the gmail team to verify this account as the code is a prerequisite of the process of recovery

Customer: replied 1 month ago.
When would I have given them a phone no we have lived here for twenty odd years and had the same no.all the time and only in the last few years have we had a mobile
Expert:  Michelle replied 1 month ago.

oh! in that case there is a possibility of account being hacked

does anyone else also use this email at your home other than you

Customer: replied 1 month ago.
No I'm the only one
Expert:  Michelle replied 1 month ago.

ok...are you able to open your second email with double t..send a test email to yourself from that email and let me know if that comes through back to the inbox

Customer: replied 1 month ago.
It came back saying seems to be invalid email address
Expert:  Michelle replied 1 month ago.

you sent it to which email..ttricia or tricia

Customer: replied 1 month ago.
I sent it to the new one double tt
Expert:  Michelle replied 1 month ago.

so you sent it from the double t to the double t

is that correct

because its sending (means the email works) but on other hand it says that the new email is not recognised

Customer: replied 1 month ago.
I also sent it to the old one as well and still nothing
Expert:  Michelle replied 1 month ago.

since your new email too seems not to receive emails, please open browser(safari) on ipad

type www.gmail.com and sign in with new email

let me know once signed in

Customer: replied 1 month ago.
When I was try to get on line I found a new code no.which is 164073 can this help
Expert:  Michelle replied 1 month ago.

now this one must have expired..when i try a reset, the process is time based

so need the codes on real time basis

if you are in your gmail inbox, i can try a reset once more

i would need the reset code as soon as you get it

are you ready

Expert:  Michelle replied 1 month ago.

check your new email now for any new code you have got

Customer: replied 1 month ago.
I don't think we are getting anywhere I can't get through to google while I'm talking to you and when I typed in what you said it didn't give me. The option to put my email address in
Customer: replied 1 month ago.
Not very happy with the service I've received would like my money back as have no results and will now have to go back to the shop were I bought the iPad from
Expert:  Michelle replied 1 month ago.

as i mentioned before, unfortunately your gmail has a phone number ending with 24 listed for recovery

without access to the recovery options, it will be impossible to recover this gmail account

i will opt out of this question

you may contact customer service for refunds

Expert:  Josh replied 1 month ago.

Hi,

I can see that you tried to use the recovery options on the account but do not have access to the options. Unfortunately, Google has a strict policy and you have to use the recovery options. If you are unable to use them then you will need to open a new account.

Customer: replied 1 month ago.
I have been down that route twice now and because of your advert thought you could sort it have paid money for nothing still have no email at all but I can send myself an email and see it so I don't know what's happening perhaps I'll get my grandson to look at it he seems to have as much tech knowledge as you lot and I don't get charged very dissatisfied would not recommend money for nothing
Expert:  Josh replied 1 month ago.

Unfortunately, your grandson will not be able to bypass the Google verification system.

Customer: replied 1 month ago.
At the moment I have no email at all so what help have you been
Expert:  Josh replied 1 month ago.

Unfortunately, there isn't a way around the Google verification system.

It is up to the user to make sure their account recovery options are up to date.