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David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 6694
Experience:  Microsoft & Cisco Certified with over 20 years experience
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I would be very grateful for your help with the following

Customer Question

I would be very grateful for your help with the following problem.I have a Toshiba USB3.0 Hard Drive connected to my iMac which runs Microsoft Office for Macs.. It worked well for a short time buy now when I try to access a file I get two messages:Excel could not open filename. xlsx because some content is unreadable. Do you want to open and repair this workbook. If Exel cannot repair the file some data may be lost.The workbook cannot be opened or repaired by Microsoft Excel because it is corrupt.
Submitted: 1 month ago.
Category: Computer
Expert:  David L replied 1 month ago.

Hello,

My name is David.

What version of Excel are you using?

Also, did you create the file or have you previously opened the file?

David L and other Computer Specialists are ready to help you
Customer: replied 1 month ago.
Microsoft Excel for Mac Version 15.32 (170309)
They are files I have created and the originals on my Mac do work.
The problem is on the Hard Drive
Expert:  David L replied 1 month ago.

Ok thanks.

Is the file system on the hard drive in the original format or did you format the drive before you started using it?

Customer: replied 1 month ago.
I did not format it but followed instructions
Customer: replied 1 month ago.
It did work for a while
Expert:  David L replied 1 month ago.

Ok thanks.

What is the exact model number of the drive?

Also, would you like to start the remote assistance session now that you requested?

Expert:  David L replied 1 month ago.

Ok thanks.

What is the exact model number of the drive?

Also, would you like to start the remote assistance session now that you requested?

Customer: replied 1 month ago.
2E309799 or DTB310 ITBI would like to start
Expert:  David L replied 1 month ago.

Ok, just a moment...

Expert:  David L replied 1 month ago.

Thank you for your patience.

Please click the link below:

click here

In the page that opens click the I Agree button to download the remote assistance program. If prompted to run the program confirm that you wish to run it, and if not prompted go to your downloads directory and click on the Elsinore file to start the remote assistance program.

If you have any difficulties starting the program please let me know.

Expert:  David L replied 1 month ago.

Also, do you have a Windows computer handy in case the file system on the hard drive needs to be repaired?

Expert:  David L replied 1 month ago.

Hello,

Just letting you know that I am standing by for the remote assistance session when you are available.