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My name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.
Most likely the file system on the drive is corrupt. To resolve the issue click the Windows Start button in the lower left corner then click Run and type
in the Run box and press Enter.
In the command terminal that appears type
chkdsk e: /f /r
except replace e: with the drive letter of the external drive (click Start then My Computer to see the drive letter).
Press enter and the scan should start and fix the file system. If prompted to run the scan on reboot select Y and press Enter and reboot.
After the scan test to see if the issue is resolved. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.Thanks,David.
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