Ask a Computer Question, Get an Answer ASAP!
Hi! My name is ***** ***** I will be assisting you. Let's get started!
How old is the printer?
Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.
This is a paid service.
Did you follow the same steps from last year?
Thank you -- that confirms the internal failure.
Yes, this is a paid service.
I will send a note to customer service for you after our session is rated as 5 stars to make sure it was a one time charge. Please understand that I do not have any control over pricing as a technician.
I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.
My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.