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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My Samsung c460fw printer is flashing 01 on the control

Customer Question

My Samsung c460fw printer is flashing 01 on the control panel and wont accept any print jobs. How do I get it to work again ?
Submitted: 27 days ago.
Category: Computer
Expert:  Jess M. replied 27 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Have you tried to open the Samsung Printer Status to check the actual status of the printer?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Customer: replied 27 days ago.
I am using a pc not applemac
I don't know how to check the printer status ??
Expert:  Jess M. replied 27 days ago.

Thank you for writing back. Are you using Windows Vista, 7, 8 or 10?

Customer: replied 27 days ago.
I thinks
it is windows 6 or 7, I am useless at computers !
Expert:  Jess M. replied 27 days ago.

If you are using Windows 7, you can also launch Samsung Printer Status manually. Go to the Printing

Preferences, click the Basic tab > Printer Status button.

Customer: replied 27 days ago.
Where will I find 'printing preferences' ?
Expert:  Jess M. replied 27 days ago.

Hi Stephen,

I sent you a formal offer for Secure Remote Assistance with a minimal fee. You can accept it if you want me to remotely access your computer to do the diagnostics of your printer.

Please go to Control Panel and open Devices and Printers. Check the status of the printer there.

Customer: replied 27 days ago.
It just says status 'Error'
Expert:  Jess M. replied 27 days ago.

Ok. Please give me a moment

Expert:  Jess M. replied 27 days ago.

Is it a Color Laser Multifunction Printer?

Customer: replied 27 days ago.
Expert:  Jess M. replied 27 days ago.

Can you please take a picture of your printer control panel? Is it 01? Or is it U1 with few more digits?

Customer: replied 27 days ago.
It is an '0' followed by a flashing '1'
Expert:  Jess M. replied 27 days ago.

I am out of ideas. Please let me opt out so that other experts can assist you further. Thank you for using our service.

Best regards,

Jess

Expert:  Josh replied 27 days ago.

Hi,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 27 days ago.
I still have the 01 error, it made no difference.
What next ?
Expert:  Josh replied 27 days ago.

Does it say 01 or U1?

Customer: replied 26 days ago.
As I have previously stated it is a '0' then a flashing '1'
Expert:  Josh replied 26 days ago.

I do not see any error codes for 01 -- there is an error code for U1.

Please double check the code.