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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.Best regards,Jess
Thank you for writing back. Are you using Windows Vista, 7, 8 or 10?
If you are using Windows 7, you can also launch Samsung Printer Status manually. Go to the Printing
Preferences, click the Basic tab > Printer Status button.
I sent you a formal offer for Secure Remote Assistance with a minimal fee. You can accept it if you want me to remotely access your computer to do the diagnostics of your printer.
Please go to Control Panel and open Devices and Printers. Check the status of the printer there.
Ok. Please give me a moment
Is it a Color Laser Multifunction Printer?
Can you please take a picture of your printer control panel? Is it 01? Or is it U1 with few more digits?
I am out of ideas. Please let me opt out so that other experts can assist you further. Thank you for using our service.
With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
Does it say 01 or U1?
I do not see any error codes for 01 -- there is an error code for U1.
Please double check the code.