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Ask Cabletech Your Own Question
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 273
Experience:  6 years ISP Technical Support
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I recently purchased a Macbook Pro laptop and am

Customer Question

I recently purchased a Macbook Pro laptop and am encountering issues with simple everyday working of it - any ideas how you could help
Submitted: 25 days ago.
Category: Computer
Expert:  Cabletech replied 25 days ago.

Hello Michael! Thank you for choosing Just Answer. I would be happy to assist you today with your Macbook Pro question.

Could you provide me some more details about the exact issue?

Cabletech and 3 other Computer Specialists are ready to help you
Customer: replied 25 days ago.
That’s fine
Customer: replied 25 days ago.
I am ready and awaiting your assistance
Expert:  Cabletech replied 25 days ago.

Go ahead and click this link and you'll be able to share your desktop screen with me!

http://www.justanswer.com/remotedesktop/join.aspx?Session=f303fcff-c896-494f-a182-a45079b16c86&Type=Java

Customer: replied 25 days ago.
My MacBook pro is very new I am merely unfamiliar with how to operate it as I was used to windows ten please help me get organised
Expert:  Cabletech replied 25 days ago.

Sure! Were you able to click on the link?

Expert:  Cabletech replied 25 days ago.

Just wanted to follow up with you. How is it going?

Expert:  Cabletech replied 25 days ago.

If you have any questions that I might be able to answer, I don't mind if you're running into issues or if you would rather work through here. Mac's are very different from Windows so I understand how different it is.

Customer: replied 25 days ago.
my contact with the advisor does not appear to be working
Customer: replied 25 days ago.
can you connect with me here
Expert:  Cabletech replied 25 days ago.

I can't connect to your computer to see it but we can communicate on here if you can describe what you're trying to do. I can give you the steps to setup what you need.

Expert:  Cabletech replied 25 days ago.

I want to help you get it working and organized!

Customer: replied 25 days ago.
My basic problem is getting the apple home screen when I log on nothing appears satisfactory
Customer: replied 25 days ago.
my basic problem is when I log on no screen appears to use mail or safari what am I doing wrong
Customer: replied 25 days ago.
could you not connect me remotely please as this conversation is rather futile
Expert:  Cabletech replied 25 days ago.

Once you click that link, it should have downloaded a file. If you were to click it, it would let me see your PC.

Customer: replied 25 days ago.
I have clicked on the link
Customer: replied 25 days ago.
Great any use
Expert:  Cabletech replied 25 days ago.

Sorry for the wait. There was a fire drill. I still don't show you connected. Did it download a file?

Expert:  Cabletech replied 25 days ago.

And did you click on the file that was downloaded?

Expert:  Cabletech replied 25 days ago.

If you prefer, I can give you a call if that would help.

Customer: replied 25 days ago.
you could but not of much use as everything horribly disorganised as of now
Expert:  Cabletech replied 25 days ago.

What is your phone number?

Let me give you a different link to try. You can try this one first and it should be better for you as it may work better with Mac.

https://secure.logmein.com/i?l=en&c=01_8d27gmbl6bq764gm081mqsvpso2enkld8x4hi

Expert:  Cabletech replied 25 days ago.

Looks like you went offline. I hope to keep working with you on this.