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Hi there and welcome
Can you tell me please what exactly happens when you try to open Quark?
Please let me know
Can you open finder,
Then click on Go, Go to folder and type in
Once there, go to Preferences
and trash any folders with the word Quark in it.
Once done, try to open Quark
Let me know how you go please.
Where you able to locate all Quark folders under preferences?
You were looking under preferences?
Can you go back please as it will not be empty
It may also be marked as Quark Xpress
The instructions you need to do where
Restart the computer please after trashing it and tell me what happens
ok, you will need to then try to reinstall it.
Go to finder, applications and drag Quark to the trash
Once done, restart then install it again and tell me if it then works please
From the disk, like you originally did when you first installed it.
Ok, how every you originally installed it, and where you purchased it from you need to install it again
Ok, let me know how you go please