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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40227
Experience:  Over 15 years of consulting to the IT industry
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Cannot open quark press 9 since installing high sierra o/s

Customer Question

cannot open quark press 9 since installing high sierra o/s
Submitted: 23 days ago.
Category: Computer
Expert:  Richard replied 23 days ago.

Hi there and welcome

Can you tell me please what exactly happens when you try to open Quark?

Please let me know

Customer: replied 23 days ago.
quarkxpress cannot open because of a problem
Expert:  Richard replied 23 days ago.

Thanks

Can you open finder,

Then click on Go, Go to folder and type in

~/library

Once there, go to Preferences

and trash any folders with the word Quark in it.

Once done, try to open Quark

Let me know how you go please.

Customer: replied 23 days ago.
same result
Expert:  Richard replied 23 days ago.

Where you able to locate all Quark folders under preferences?

Customer: replied 23 days ago.
there was only the one folder with the word quark and this folder appeared empty !
Expert:  Richard replied 23 days ago.

You were looking under preferences?

Can you go back please as it will not be empty

It may also be marked as Quark Xpress

Customer: replied 23 days ago.
I opened Finder/Mackintosh HD/library/Preferences is this correct ?
the only folders in preferences are Audio/director Service/Logging/open directory/Quark/System configuration/ Xsan
I put Quark folder in trash (this folder is empty)
Expert:  Richard replied 23 days ago.

No

The instructions you need to do where

open finder,

Then click on Go, Go to folder and type in

~/library

Once there, go to Preferences

and trash any folders with the word Quark in it.

Once done, try to open Quark

Let me know how you go please.

Customer: replied 23 days ago.
Sorry
Followed your instructions found the quark folder in preferences and put it in trash
I tried to reopen quark with the same result
Expert:  Richard replied 23 days ago.

Restart the computer please after trashing it and tell me what happens

Customer: replied 23 days ago.
I restarted the computer and tried quark again
cannot open it
Expert:  Richard replied 23 days ago.

ok, you will need to then try to reinstall it.

Go to finder, applications and drag Quark to the trash

Once done, restart then install it again and tell me if it then works please

Customer: replied 23 days ago.
I now have a Quark 9 icon and a quark folder Quark 19.51.02 in trash
how do I install ?
Expert:  Richard replied 23 days ago.

From the disk, like you originally did when you first installed it.

Customer: replied 23 days ago.
I do not have an original disk it was installed online !
Expert:  Richard replied 23 days ago.

Ok, how every you originally installed it, and where you purchased it from you need to install it again

Customer: replied 23 days ago.
I have contacted quark and awaiting a reply
it was purchased in 2013 do not know if I will have any success
Expert:  Richard replied 22 days ago.

Ok, let me know how you go please