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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40227
Experience:  Over 15 years of consulting to the IT industry
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My remote control for the TV and Talktalk box will not work

Resolved Question:

My remote control for the TV and Talktalk box will not work properly. I put new batteries in it yesterday, but it will not change stations or bring up the guide to programmes. It does open a programme with a few adjustments, but that is all.
Submitted: 20 days ago.
Category: Computer
Expert:  Richard replied 20 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket) and the Talktalk box

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the talktalk box, then the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 20 days ago.
There is no change
Expert:  Richard replied 20 days ago.

Can you tell me the make and model of the TalkTalk box you have please?

Customer: replied 20 days ago.
YouView Talktalk box Huawei (on the back there is HOMI)
Customer: replied 20 days ago.
YouView Talktalk box Huawei (on the back there is HOMI or it may be HDMI)
Expert:  Richard replied 20 days ago.

If you press the + or - buttons on the box, do you see a response on the screen?

Customer: replied 20 days ago.
YouView Talktalk box Huawei (on the back there is HOMI or it may be HDMI)
I have now got the remote control to change stations and bring up previous programmes.
Thank you for your help.
Patrick N.
Expert:  Richard replied 20 days ago.

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