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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40289
Experience:  Over 15 years of consulting to the IT industry
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My pc has upgraded itself with windows adding Microsoft edge

Resolved Question:

My pc has upgraded itself with windows adding Microsoft edge as a tile on windows 10 previously used google . When visited Microsoft edge receive screen message hmmm can’t reach this page try this www google.co.uk on bing or refresh this page
Submitted: 21 days ago.
Category: Computer
Expert:  Richard replied 21 days ago.

Hi there and welcome

If you try a different website Colin, does that website work?

Please let me know

Customer: replied 21 days ago.
No tried actually Microsoft edge and moved over to search for www msn.com
I am writing this on my mini I
Ad . I had used two virus scanners to no avail as say nothing wrong
Expert:  Richard replied 21 days ago.

Ok, you say you have windows 7, do you mean windows 10?

Customer: replied 21 days ago.
Expert:  Richard replied 21 days ago.

ok, press the windows key and R and type in the run box

iexplore.exe

Press enter

Can you access sites with that?

Please let me know

Customer: replied 21 days ago.
Message on screen
Can’t reach this page make sure the web address https//www.google.co.uk is correct
Or search for this site on Bing
Refresh this page
Bottom is fix connection problems
Expert:  Richard replied 21 days ago.

Ok, click on fix connection problems, tell me what then happens please

Customer: replied 21 days ago.
Troubleshooting couldn’t identify the problem
Expert:  Richard replied 21 days ago.

How is the computer connecting to your network? Via Wifi or a network cable?

Customer: replied 21 days ago.
Via a network cable
Expert:  Richard replied 21 days ago.

ok, connect it to a different network port on your internet router and tell me if it now works please

Customer: replied 21 days ago.
No
I asked my wife to email me on my [email protected] gmail .com with a message just now
It came through on my mini iPad and mobile phone but not on my laptop
Last message was at 10.48 this morning on the laptop on email
Expert:  Richard replied 21 days ago.

When did this problem start?

Customer: replied 21 days ago.
When I switched on this afternoon after a break on the laptop of about a week and I discovered that windows had upgraded . Also received the message that I had not backup up files for 23 days which I had last week before going on hols
Expert:  Richard replied 21 days ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 21 days ago.
I have just tried to log onto my twitter account and I am advised to check my network connectivity
Expert:  Richard replied 21 days ago.

I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Richard and 6 other Computer Specialists are ready to help you
Customer: replied 21 days ago.
great everything functioning as before
It saved my son 200 miles away in London having a go tonight. Made a 73 yr old happy . Now can pay bills sort out duff printer
Colin