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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40196
Experience:  Over 15 years of consulting to the IT industry
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For the past two days I have intermittently been unable to

Resolved Question:

For the past two days I have intermittently been unable to send e mail messages from my 3 e mail accounts***@******.***,***@******.***,***@******.***
Submitted: 18 days ago.
Category: Computer
Expert:  Richard replied 18 days ago.

Hi there and welcome

Can you tell me please the error you get when you fail to send an email?

Please let me know

Richard and 5 other Computer Specialists are ready to help you
Customer: replied 18 days ago.
When I tap on send nothing happens
Expert:  Richard replied 18 days ago.

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 18 days ago.
I am still unable to send emails. I am getting angry!
Expert:  Richard replied 18 days ago.

Hi Nick,

Can you avoid getting angry please and do the last instructions I gave you so I can connect to your computer and fix this? Much better way to move forward...

I'll repeat the instructions again

If you are on a windows computer, Click this link
download.teamviewer.com/download/TeamViewerQS.exe
Else for a Mac computer, Click this link
download.teamviewer.com/download/TeamViewerQS.dmg
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you

Customer: replied 18 days ago.
My ID is###-##-####password *****
Expert:  Richard replied 18 days ago.

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

Customer: replied 18 days ago.
ID###-##-####password *****