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Hi there and welcome
Can you tell me what you mean by losing all contact please?
You mean you hear no sound?
Ok, to ensure they are working and not at too low of a volume for you to hear, are you able to have someone else test the headphone and see if they can hear sound?
Please let me know the results.
Can you please provide a phone number you can be contacted on and communicate with?
You can only use headphones with the phone, not a headphone microphone connection, but they hear you through the microphone on the phone.
I would advise on these headphones
They are over ear to cut out excessive sound and will give you the best sound quality with this phone
Yes it is not a fault on the telephone, did you see my last message to you about this?
You are most welcome