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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 7370
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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This device is new to me and cannot put my own acct on it

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This device is new to me and cannot put my own acct on it can you help?

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is this "device" a Windows computer or a Mac?
  2. Where are you putting your account? Is it in an email program like MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M. and 6 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
My device is a samsung tablet android yes
How do I help I am severly partially sighted and getting anxious

Thank you for writing back with that information. Are you trying to add your email account to the samsung tablet to be able to send and receive emails?