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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21546
Experience:  Expert for over 10 years
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I have a Canon MX925 showing error 6000 (paper jam) I have

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I have a Canon MX925 showing error 6000 (paper jam) I have cycled power, there is no paper in the machine. Have turned off and centred the print carriage and turned on again - no joy. Concerned as there are no LEDs showing on the print cartridges. Would appreciate any ideas but I think the printer carriage may be damaged in some way.
Assistant: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No - first time and four days out of warranty.
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10 64 bit
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: I had altered a print format from Letter to A4 in Word, started to print then low cartridge warning came up which I cancelled intending to deal with it later and printing stopped almost immediately
Assistant: Is there anything else important you think the Printer Technician should know?
Customer: That's about it - thank you

Hi! My name is ***** ***** I will be assisting you. Let's get started!

How old is the printer?

Customer: replied 1 month ago.
One year old

Over or under a year old? It is important for warranty purposes

Customer: replied 1 month ago.
Josh - I am sorry to be a pain but it appears the error has gone away and the printer is working fine now - sorry to have wasted your time.

No problem! You can always come back here in the future if you still need help.

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