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cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 1038
Experience:  I have a BA in CIT with over 14 years experience.
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I cannot get my Lenovo ipad to start up just stays on the

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i cannot get my Lenovo ipad to start up just stays on the Lenovo screen when I plug in to charge all i get is the red battery sign and that doesnt move

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your Lenovowill work normally again. Press and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own.

Customer: replied 1 month ago.
this i have done several times already
Customer: replied 1 month ago.
all it does is come up with lenovo again and again. how can you get in when I cant get in myself

I am sorry about the difficulty. Those are only optional automated additional service offers in case you need them.

Customer: replied 1 month ago.
what is the answer then

does it have a keyboard with the f8 key on it?

Customer: replied 1 month ago.
no no keyboard just ipad
Customer: replied 1 month ago.
hang on I dont want to wait 24 hours I have paid you to answer my question
Customer: replied 1 month ago.
Hang on I dont want to wait 24 hours that why I have paid you

Plug the power adapter into the Tablet

2. With the adapter plugged in, Hold down the power button for 20 seconds

3. Disconnect the power adapter from the Tablet and press the power button for 20 seconds.

4. Reconnect the power adapter and turn on the Tablet.

Have you tried that?

How old is your Lenovo tablet?

Customer: replied 1 month ago.
2013

Possibilities include a faulty charger, a dead battery, a faulty charge port. Did you try a different charger?

Customer: replied 1 month ago.
when i plug in all i get is the red battery

Do you have another charger that you can try?

Customer: replied 1 month ago.
i have tried another

Okay can you get inside your lenovo and change the battery? It is either the battery, charger or could be a bad motherboard charging circuit.

Customer: replied 1 month ago.
i dont know how to get into it no screws i can see

there will not be any screws, there will be a slit in between the front of it and the back of it, you have to get into that to change the battery or see if the circuit is bad.

Customer: replied 1 month ago.
i will try that many thanks

You are welcome. If that doesn't work as far as changing batteries it could be a bad circuit on your motherboard inside. sorry to say that will either need to be replaced or it could be cheaper just to buy a new one.

Customer: replied 1 month ago.
i hope not but thank you anyway

You are very welcome. Did you want me to close the ticket or keep it open?

If you would like the ticket closed please RATE 4 stars or above and I will close the ticket.

cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 1038
Experience: I have a BA in CIT with over 14 years experience.
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