Hi Susan,My name isXXXXX will assist you.I am sorry to hear that you are having this issue.Check the vacuum tube first>Important: Disconnect cleaner from electrical outlet. please follow these steps>>>
Then follow these steps to clean and check the filter>>>
Hi Randy, this experience has taught me to allow my husband no where near any appliance! The information, which you supplied me with, didn't seem to fully apply to my vacuum cleaner , so I took matters into my own hands.
After stripping down the engine, which proved futile, I discovered that the
afore - mentioned had inserted the drive belt over and around the plastic spool!
He owes me £20.00.
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I can't really rate your help Randy because I resolved the issue myself. Sorry